Shipping, Delivery and Returns
Thank you for choosing Socioshoot for your shopping needs. We strive to provide a seamless and reliable shopping experience for all our valued customers. Please find below our formal shipping policy, outlining the procedures and guidelines related to the delivery and return of products.
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Delivery Timeframe/Shipping Policy: Upon placing an order, please allow a processing time of 7-10 days for the product to reach your doorstep. Kindly note that this timeframe is an estimate and may vary depending on factors beyond our control, such as shipping carrier delays or unforeseen circumstances.
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Return Policy/Cancellation Policy: Returns will only be accepted in the event that the delivered product is found to be damaged. To initiate a return, please notify our customer support team within 48 hours of receiving the damaged item. We kindly request you to provide clear photographic evidence of the damage to facilitate the return process. Once your return complaint is verified, we will process the refund within 3 working days in your store credits.Once the order is placed, there is no cancellation allowed.
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Store Credits: In the event of an eligible return, we will transfer an equal amount of store credits to your account. These credits can be used for future purchases on our platform and are non-transferable to cash or other forms of payment.
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Third-Party Verified Quality Vendors: Socioshoot serves as a reseller, working with reputable third-party verified quality vendors to ensure the products meet our high standards. While we take every precaution to ensure the quality and authenticity of the products, please note that we cannot provide an absolute guarantee, as the manufacturing process lies beyond our direct control.
We sincerely appreciate your understanding and cooperation with our shipping policy. Should you have any inquiries or require assistance, our dedicated customer support team is available to assist you promptly.
Thank you for choosing Socioshoot. We look forward to serving you with the utmost professionalism and care.